About the Role

Tile House Surgery are seeking an enthusiastic, organised and proactive Deputy Practice Manager to join our friendly team on a maternity cover basis, commencing in early November 2026. This is an excellent opportunity for an experienced primary care administrator or deputy manager to take on a key operational role within a well-established and progressive GP practice in Brentwood.

Working closely alongside the Practice Manager, you will play an integral role in the day-to-day management of our busy 4-partner, 4-salaried GP practice, supported by a full multidisciplinary clinical team. This is a hands-on position requiring extensive knowledge of GP clinical systems, practice processes and the NHS e-Referral Service (e-RS). The successful candidate will be confident managing operational demands, overseeing administrative workflows, resolving day-to-day issues and ensuring the smooth and efficient running of practice services. You will be committed to maintaining high standards of patient care and service delivery while supporting the continued development of the practice.

The ideal candidate will have strong organisational and communication skills, experience working within general practice, and a thorough understanding of primary care systems and processes. The ability to work independently, prioritise effectively and adapt to the changing demands of a busy GP environment is essential.

This role will be 30 hours per week, split across 4 days of 7.5 hour shifts. You will be required to work Monday, Wednesday, Thursday and Friday.

The main responsibilities of the role include:

Act as a primary point of contact for staff queries regarding practice policies, procedures, systems, and day-to-day operations
Provide guidance and support to clinical and administrative teams to ensure efficient service delivery
Support the Practice Manager in implementing practice policies, procedures, and service improvements
Undertake a variety of ad hoc administrative and operational tasks to support practice management objectives
Provide management cover and operational support in the absence of the Practice Manager
Coordinate onboarding and offboarding processes for all staff, including system access, Smartcards, telephony, and relevant NHS platforms
Coordinate Medical Student rotas and placements
Assist with workforce planning and rota management across clinical teams
Monitor mandatory training and e-learning compliance and follow up with staff where required
Liaise with IT providers and internal teams regarding system access, functionality, and troubleshooting
Support telephony systems, including X-on configuration, messaging updates, and issue resolution
Ensure effective use of practice systems and support staff with technical queries
Act as the Practice Privacy Officer, supporting compliance with data protection legislation and information governance requirements
Ensure records and documentation are maintained in accordance with NHS and practice requirements
Support compliance with CQC standards, NHS contractual requirements, and relevant legislation
Promote safe working practices and adherence to health and safety regulations
Coordinate housebound vaccination services and associated patient lists
Support the delivery and administration of practice research projects
Maintain and update practice website content to ensure information remains accurate and accessible
Support internal and external communications on behalf of the practice
Record meeting minutes and ensure actions are appropriately documented and followed up

For full information on the role please read the attached job description.

About the Candidate

If you are an experienced experienced primary care administrator or deputy manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills:

Essential:

Significant experience within an NHS GP Practice environment
Experience supporting and advising multidisciplinary teams
Knowledge of primary care operational processes
Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways
Knowledge of vaccination programme delivery and NHS contractual requirements
Excellent organisational and prioritisation skills
Ability to manage confidential information appropriately.
Excellent communication and interpersonal skills
Strong problem-solving abilities
Experience supporting and advising staff
Ability to manage competing priorities and work under pressure
IT systems administration and troubleshooting skills
Ability to work independently and use initiative
Competent in Microsoft Office and SystmOne clinical practice system

Desirable:

Experience of rota coordination.
Experience supporting research activity within primary care
Knowledge of CQC standards and NHS contractual requirements

About Us

We are a large training practice, serving a patient population of 13,000. We pride ourselves on the level of care we provide to our patients and staff. We use SystmOne clinical system, have a history of very good QOF achievement and CQC rating of Good across all domains.

We can offer the following benefits:

Supportive and friendly environment
Flexible working hours within the constraints of surgery opening hours and cover required
Peer support
25 days holiday (pro rata)
NHS pension
Free on-site parking

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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