About the Role

Are you organised, approachable and passionate about making a difference to patients' experiences of healthcare?

Martlesham Heath Surgery is looking for a motivated and enthusiastic Care Coordinator to join our team on a full or part-time basis. This is a varied and rewarding role where no two days are quite the same. You will play an important part in helping patients access the right care, supporting clinical teams and ensuring the smooth coordination of services across the practice.

Working alongside our GPs, nurses, care coordination team and wider practice colleagues, you will help connect patients with the support they need, coordinate appointments and follow-up care, and contribute to the day-to-day running of a busy primary care environment.

You will work across different areas of the practice, helping to manage patient information, process correspondence and referrals, and ensure that important tasks are followed through. You will also help identify and resolve day-to-day issues, escalating concerns where appropriate.

This is a varied, people-focused position where priorities can change throughout the day. You will need to be comfortable balancing patient contact with administrative responsibilities, working collaboratively with colleagues and using your initiative to keep things moving.

Full training and support will be provided to help you develop within the role. We are looking for someone who is adaptable, organised and genuinely enjoys helping people.

Main duties of the role will include:

Supporting the clinical and administrative teams to deliver an efficient and responsive service
Providing a welcoming, professional and helpful point of contact for patients and visitors
Responding to telephone, face-to-face and digital enquiries
Coordinating patient appointments and follow-up arrangements
Responding to patient enquiries including follow-ups and care arrangements
Assisting patients access the appropriate services
Supporting clinical administration
Communicating with healthcare professionals and external services
Maintaining accurate patient records

Join a friendly, forward-thinking practice where your contribution genuinely matters and where you can develop your skills while helping us deliver great care to our community.

About the Candidate

The ideal applicant will have the following skills, experience and qualifications:

Essential:

GCSE English and Mathematics (or equivalent).
Evidence of willingness to undertake relevant training and continued professional development.
Experience working in an administrative, customer service, reception or other public-facing role.
Experience communicating with a range of people, both verbally and in writing.
Experience using computer systems and handling information accurately.
Experience organising tasks, managing competing priorities and working to deadlines.
Experience working independently and as part of a team.
Excellent written and verbal communication skills.

Desirable:

Business Administration, Customer Service or equivalent qualification.
Administration, secretarial or IT-related qualification.
Relevant healthcare or care-related qualification.
Previous experience working within general practice, the NHS or another healthcare environment.
Experience coordinating appointments, referrals, care arrangements or other service-related activities.
Experience handling confidential or sensitive information.
Experience using clinical or patient administration systems, particularly SystmOne.

About Us

Martlesham Heath Surgery is a friendly, forward-thinking GP practice serving a local community of approximately 6,000 patients. We are part of a wider partnership with Embrace Medical Centre, working together to provide accessible, high-quality and patient-centred primary care.

Our team brings together GPs, nurses, healthcare professionals, care coordinators and administrative colleagues, all working collaboratively to support our patients. We value a positive working environment where people are approachable, supportive and willing to share knowledge and experience.

We are continually looking at how we can improve the way we work, embrace new approaches and make the best use of technology to enhance patient access and experience. As a training practice, learning, development and supporting people to build their skills are important parts of our culture.

Joining Martlesham means becoming part of a team where your contribution is valued. You will have the opportunity to learn, develop and take on new responsibilities, while working alongside colleagues who understand the importance of delivering a reliable, compassionate service to our community.

We believe that great patient care starts with a great team, and every role plays an important part in making that happen.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

Other jobs like this

Similar