Administration Team Member

• Manage incoming and outgoing correspondence, including letters, emails, and electronic communications.
• Process patient registrations, deductions, and demographic changes.
• Ensure patient records are accurate, complete, and up to date.
• Scan, code, and attach documents to electronic patient records in SystmOne.
• Process clinical reports, hospital correspondence, and other patient-related documentation.
• Use SystmOne effectively to maintain and update patient records.
• Workflow incoming correspondence according to practice protocols.
• Manage recalls, searches, and administrative reports as required.
• Greet patients and visitors in a professional and courteous manner.
• Answer telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel appointments in accordance with practice procedures.
• Prepare documentation, reports, and correspondence as required.
• Support referral administration and tracking processes.
• Assist with repeat prescription administration in line with practice protocols.
• Maintain filing systems and electronic records.
• Support practice projects and service improvements.

• GCSE (or equivalent) in English and Mathematics.
• Good standard of education.

• Previous administrative experience.
• Experience working with computerised systems.
• Experience handling confidential information.
• Customer service experience.

Knowledge and skills:

• Good IT skills, including Microsoft Office.
• Ability to use SystmOne (or willingness to learn quickly).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Good telephone manner.
• Ability to work independently and as part of a team.
•  Reliable and professional.
• Friendly and approachable.
• Flexible and adaptable.
• Honest and trustworthy.
• Committed to maintaining confidentiality.

Desirable: 

• Previous experience within General Practice or NHS settings.
• Knowledge of SystmOne (S1).
• Understanding of NHS services and primary care processes.
• Experience of document workflow and clinical coding.
• Understanding of information governance and NHS data protection requirements.

• Genuine responsibility from day one
• Work with a strong social purpose
• A permanent employment contract
• A competitive salary
• Membership of the NHS pension
• Support to guide your personal and professional development
• Employee Assistance Programme (EAP)