About the Role

Ambrose Avenue Group Practice is looking for a friendly, organised, and professional care navigator/receptionist to join our busy GP practice team, on a part-time basis. We can be flexible with the number of hours to be worked, but they will be within our surgery hours, 07:45 - 18:30.

The successful candidate will be the first point of contact for patients and visitors, providing a kind and caring service to our patients and administrative support to ensure the smooth running of the practice.

Key Responsibilities
• Welcoming patients and visitors in a courteous and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, amending, and cancelling appointments
• Managing patient records and updating information accurately
• Handling confidential information sensitively
• Using the new online Anima booking system
• Liaising with GPs, nurses, and other healthcare professionals
• Carrying out general administrative and reception duties

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and excellent communication skills.

• Ability to work in a polite, confidential and discreet manner
• Experience of working with the general public
• Ability to work as part of a team
• Strong IT and administration skills
• Previous medical or healthcare receptionist experience is desirable
• Strong organisational and multitasking abilities
• Ability to work calmly in a busy environment
• Previous reception or customer service experience preferred

About Us

We are a friendly and welcoming GP practice with 14,000 patients across two sites (Ambrose Avenue and Tollgate), located in Colchester.

In summary, we offer:

A supportive and friendly multidisciplinary team
Good CQC rating
Ongoing training and development opportunities
Educational events and in-house meetings
A positive and collaborative working environment

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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