About the Role

Grove Surgery has an opportunity for an Administration Manager to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full time basis 37.5 hours per week.

The main responsibilities of the role include:

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Providing leadership and guidance to staff ensuring that they always adhere to policy and procedure
Line manager to the administration team
Provide first line support to all staff, to promote excellence in customer service
Deputising for the Patient Services and Quality Manager when absent. Supporting the reception team.
To support colleagues in dealing with difficult or unpleasant patients or situations
Ensure compliance with CQC regulations and standards
Reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Evaluating, organising, and overseeing the staff induction programme for administration team, medical students and Doctors in training
Maintaining updates to website and social media
Support Complaints lead supporting patients to have their concerns listened to and investigated, responding appropriately and timely. Following our policy
Lead contact for our patient participation group. Attending meetings, building relationships with members of the PPG
Manage the significant event database, providing advice to staff and briefing the team at meetings as required
Supporting the Assistant Practice Manager to identify trends and devise solutions to reduce risk and repeated occurrences of significant events

About the Candidate

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

If you are an experienced manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

A relevant qualification in business management, or equivalent qualification or experience. Educated to A level standard or equivalent experience
Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce
Prior experience of leadership and personnel management, ideally within a healthcare setting
Self-motivated, with a forward-thinking, solution-focused approach
The ability to develop, implement and embed policies, procedures and guidelines
Experience of working in an ever-evolving environment, with an ability to cope with regular change
Excellent organisational, management and planning skills, IT skills and communication skills
Ability to identify training and development needs in self and other as well as experience of appraising staff

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Join us in Thetford, a uniquely historic and beautiful market town nestled in forest and countryside. Once the 6th largest settlement in England (Domesday Book), Thetford is the birthplace of Thomas Paine, a key figure in the American Revolution and modern human rights. We're also home to Britain's first black mayor, a Bahamian GP, and legend has it Queen Boudicca held court on the very site of our current surgery. Some say this is where modern civilisation began and we won’t argue.

We are a friendly, energetic team who love to have fun everyday helping our patients through life's health challenges. Our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment.

Grove Surgery cares for approximately 12,500 patients. We are a teaching practice and support the development and training of Nursing associates, Physician associates, medical students and GP Registrars.

We have an exceptional multi-disciplinary team including Nurses, Healthcare Assistants, Social prescriber, Care co-ordinator, Paramedic, Physician associates, Clinical Pharmacist, Pharmacy Technicians who work alongside our GPs to ensure our patients receive the best care available.

Some of the benefits for working with us include:

NHS pension scheme
Life insurance
Health service discounts
Health cash plan - which includes cash towards dental care, optical care, gym memberships and additional reward schemes.
Annual leave: minimum 25 days FTE, with additional bank holidays (pro rata)

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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